Artificial Intelligence Helps CHROs Navigate The Changing World Of Work

Human resources experts from around the world shared strategies at Oracle OpenWorld for leading their companies into the new world of work, one in which artificial intelligence will help them identify and select the best job candidates, assist employees with routine tasks, and help employers keep their HR information secure.

Christopher Leone, an Oracle senior vice president for application development, introduced new AI-powered data intelligence capabilities in Oracle Human Capital Management Cloud. One such feature helps HR recruiters more effectively evaluate candidates based on their education, work histories, career trajectories, and aspirations.


Another AI feature predicts job candidates’ likelihood of success by comparing data on their qualifications and past performance to data on the company’s best employees. Leone demonstrated some of the new Oracle HCM Cloud features on both a laptop and a smartphone.

Leone also demonstrated the progress Oracle developers are making to improve the user experience and tighten the security of Oracle HCM Cloud:

  • HCM Experience Design Studio, coming soon, will let HR specialists specify the steps for employees and managers to take for self-service HR transactions, such as changing benefits coverage or completing promotions.
  • A security feature now being tested by customers, called “location-based access control,” automatically restricts user access to certain sensitive information, like salaries, when the user is working outside of the office.
  • HCM Controls, which Leone called “the LifeLock of enterprise software,” uses machine learning to continuously monitor HR transactions, looking for unusual patterns that could, for example, indicate intruders manipulating payroll or expense account information. The feature sends automatic notifications of unusual activity to security managers.

Ask a Chatbot

Beyond helping HR staff do their jobs better, AI-powered apps in the office can boost job satisfaction for all employees, according to a recent study by Oracle and HR consultancy Future Workplace.

That survey, of 1,320 randomly selected US-based HR employees and managers in a variety of industries, reveals they’re eager to get the same kinds of time-saving digital assistant tools they’re used to with Apple’s Siri and Amazon’s Alexa.

Leone said Oracle developers are building chatbots prepared to answer such frequently asked HR questions as: Who is my HR rep? How do I get a new dental benefits card? And the ever-popular what is my vacation balance?

“Employees don’t want to continue to sit at their computers and fill out cumbersome forms, the traditional way of gathering information,” said Emily He, an Oracle senior vice president of HCM product marketing. “That’s the beauty of AI and chatbots with natural language interfaces. They allow workers to have a more human experience and engage with technology in a conversational way.”

Working with LinkedIn

Elsewhere, to help HR pros find and attract qualified employees from a broader talent pool, Oracle is working with LinkedIn on a new Oracle HCM Cloud feature called Talent Profile Import.

This feature will let employees import selected information from their LinkedIn profiles into their Oracle HCM Cloud company profiles. The idea is for employees to call attention to themselves with hiring managers at their own companies to explore internal career opportunities. help companies simplify their hiring processes, Oracle will also tie its talent acquisition systems to LinkedIn’s Recruiter System Connect, helping managers track each job candidate’s progress and move them along to the next milestone if necessary.  The Oracle-LinkedIn relationship is forged amid intense global competition to attract talented workers, noted Nagaraj Nadendla, an Oracle group vice president charged with development of the company’s cloud recruiting software. “Every job candidate, internal or external, hopes to get found, and this agreement will help that happen,” Nadendla said.

Meanwhile, Oracle continues to improve its HR platform via a time-tested method: by listening to customers, Leone said. He estimated that 80% of Oracle HCM Cloud product innovations come from suggestions made during customer roundtables and strategy councils.

One such customer is Alexandria Smith, who joined the city of Memphis, Tennessee, as CHRO in January 2016, at the end of an austerity period that had stalled hiring and sapped employee morale. A big focus for Smith and her team is the steady recruitment of police officers and firefighters, as well as 911 operators to help the city meet demanding new guidelines for emergency response times.

The city’s HR organization hopes to use Oracle HCM Cloud’s new AI capabilities to identify candidates with the requisite skills and experiences, as well as intangibles such as courage and the ability to think quickly in a crisis.

“Looking for talent for public safety jobs is like looking for a needle in a haystack,” Smith said. “I’m watching what AI can do to help us recruit and retain the most talented people.”

Linda Currey Post is a senior writer at Oracle.