Tesla claims Model X service issues have declined by 92%
Image Source: atomic80Tesla’s Model X may be a forward-thinking vehicle, but there’s no getting aroundthe fact that Tesla’s crossover SUV had more than its fair share of problems atlaunch. In fact, Tesla CEO Elon Musk even said that he somewhat regrets turningthe Model X into an incredibly ambitious project.
“I think we got a little carried away,” Musk said during the Model X’s officialunveiling last year. “There’s far more here than is really necessary to sell a car.”
As we detailed earlier this week, the Model X performed exceedingly poorly in arecent Consumer Reports profile on reliable car brands. Labeling the Model X as“more showy than practical”, the report listed out a number of problem areas thatit found with the car, including the vehicle’s Falcon-wing doors, locks and latches,power equipment, in-car electronics, and climate system.
Addressing such complaints during the company’s earnings conference callyesterday, Tesla executives made a point of noting that Model X reliability hasimproved drastically over the past few months.
With Musk calling the reliability improvements massive, Tesla CTO JB Straubeladded that Model X related visits to Tesla service centers have gone down by anastonishing 92% throughout the year.
So the visits to service for Model X through the course of the yeardeclined 92%, which is just a fantastic result both from themanufacturing side. And the vehicle reliability teams have beenworking hard to achieve that. And we’re going to continue toimprove against that.
Indeed, this seems to be a pattern with Tesla. Its early production cars are riddledwith problems, in turn prompting Tesla to work tirelessly to fix any number ofpressing issues. A few months later, new cars coming off of the production lineappear to be virtually flawless. While that might irk Consumer Reports, Tesla’s loyalfanbase still seems more than willing to put up with a few kinks in order to get theirhands on a new Tesla vehicle as soon they can.